Terms and Conditions

This document sets out the general terms and conditions for the use of the digital platform „to you.", hereinafter referred to as „the Platform".

The Operator of the Platform

S.C. RODALEX C.S. S.R.L., with its registered office in Iași, str. Teascului nr. 77, Iași county, registered with the Trade Register under no. J2025069464002, sole registration code 52501616, hereinafter referred to as „the Operator".

The Operator's contact address, for any communication concerning the Platform, is [email protected].

Version 1.0, in force from the date of its publication. In the record of acceptances, this version is registered under the code v1, together with the date of acceptance.

Contents

1. Chapter I — General provisions (art. 1–8)
2. Chapter II — Registration, verification and administration of the account (art. 9–18)
3. Chapter III — The Professional's profile and the publication of services (art. 19–28)
4. Chapter IV — Booking of services, communication and cancellation of appointments (art. 29–36)
5. Chapter V — Payment for the services and the Professionals' subscription (art. 37–45)
6. Chapter VI — Rights and obligations of Users (art. 46–52)
7. Chapter VII — Ratings, the rating system and the ranking of results (art. 53–59)
8. Chapter VIII — Liability of the parties and limitation of the Platform's liability (art. 60–68)
9. Chapter IX — Protection of personal data (art. 69)
10. Chapter X — Final provisions, amendment of the terms and settlement of disputes (art. 70–77)
11. Chapter XI — Complaints, reports and applicable measures (art. 78–84)
12. Chapter XII — Acceptance of the Terms and Conditions. Final provisions (art. 85–89)

Who this applies to

This document applies in full to all Users. The provisions which specifically concern each category are to be found at:

• Clients — the rights and obligations of the Client (art. 46–47);
• Professionals — the rights and obligations of the Professional (art. 48–49), as well as Chapter III concerning the profile and the publication of services.

The document is a single one and applies equally to Clients and to Professionals. The articles which concern each category are the following:

• The articles concerning the Client — art. 5, art. 11, art. 29–36, art. 46–47, art. 53–55 and art. 62.
• The articles concerning the Professional — art. 6, art. 12–14, art. 19–28, art. 37–45, art. 48–49, art. 59 and art. 61.

Chapter I — General provisions

Article 1 — Subject matter of the Terms and Conditions

1.1. This document sets out the general terms and conditions for the use of the digital platform „to you.", administered by S.C. RODALEX C.S. S.R.L., hereinafter referred to as „the Operator" or „the Platform".

1.2. The „to you." Platform is intended to facilitate contact between persons who request various services („Clients") and independent professionals („Professionals"), providing a digital environment through which they may communicate, book and manage the provision of services.

1.3. Accessing the Platform, creating an account and using any available functionality entail the full and unconditional acceptance of these Terms and Conditions.

1.4. Where the User does not agree with the provisions of this document, the User is obliged to cease using the Platform.

Article 2 — Description of the Platform

2.1. „to you." is an online platform and mobile application which facilitates the connection between Clients and Professionals from various fields of activity.

2.2. The Platform has an intermediary role exclusively and does not itself provide the services displayed in the application.

2.3. Through the Platform, Clients may:

• identify Professionals;
• consult their profiles;
• view the displayed prices;
• make appointments;
• communicate through the messaging system;
• award ratings, under the conditions of Chapter VII.

2.4. Professionals carry on their activity independently and are solely liable for the services offered.

Article 3 — The role of the Platform

3.1. The „to you." Platform acts exclusively as a technological intermediary between the Client and the Professional.

3.2. Any agreement concerning the provision of the services is concluded directly between the Client and the Professional.

3.3. The Operator of the Platform is not a party to the legal relationship between the Client and the Professional and does not guarantee the performance or the manner in which the services agreed between the Client and the Professional are provided.

3.4. The Operator does not set the prices charged by Professionals and does not intervene in their negotiation.

3.5. Professionals are solely responsible for the quality of the services provided, for compliance with legal and fiscal obligations, as well as for the relationship with the Client and the fulfilment of the obligations assumed towards the Client.

3.6. The intermediary role does not exclude the Operator's own interventions, expressly provided for in this document: the verification of the identity and of the qualifications of Professionals (art. 13 and art. 14), the moderation of reported content (Chapter XI), the determination of the order of the results (art. 59) and the automatic application of the reliability penalty to the displayed rating (art. 55).

Article 4 — The services offered through the Platform

4.1. The Platform hosts Professionals from the following 13 service categories:

• manicure;
• pedicure;
• eyelashes;
• eyebrows;
• dermopigmentation;
• make-up;
• hairdressing;
• barbering;
• cosmetics;
• hair removal;
• massage;
• tattoos;
• piercing.

4.2. The Operator may amend, remove or add service categories. The removal or restriction of a category for which Professionals have contracted a subscription is communicated to them with at least 30 days' notice, under the conditions of art. 70.

4.3. The categories tattoos, piercing, dermopigmentation and hair removal comprise procedures for which the applicable legislation and professional rules may impose a minimum age higher than that provided for in art. 9, the written consent of the legal guardian or prior informed consent. The verification of these conditions rests exclusively with the Professional, before the service is provided. The Platform does not verify the age of Users for any category, beyond the condition provided for in art. 9.

Article 5 — Free use of the Platform by Clients

5.1. The creation and use of a Client account are free of charge.

5.2. The Platform does not charge Clients any commission or fee for the use of the available functionalities.

5.3. The price of the services requested is paid directly to the Professional, by the means of payment established by the Professional.

5.4. The Operator does not collect and does not manage the payments for the services provided between the Client and the Professional.

Article 6 — The Professionals' subscription

6.1. In order to benefit from the display of posts and from the use of the dedicated functionalities, Professionals contract one of the subscription plans made available by the Platform (monthly, half-yearly or annual), in accordance with the offers available at the time of purchase.

6.2. Payment for the subscription chosen is made through the payment processor integrated into the Platform, according to the subscription plan selected by the Professional.

6.3. Where the subscription is not paid when due, the Professional benefits from a grace period of 15 (fifteen) calendar days.

6.4. After the expiry of the grace period, in the absence of payment of the subscription, the posts in the unpaid category cease to be displayed publicly, under the conditions of art. 43. The account is not suspended.

6.5. The expiry of the subscription does not entail the deletion of the profile, of the posts, of the ratings or of the history associated with it.

Article 7 — Definitions

For the purposes of these Terms and Conditions:

• the Platform — the „to you." mobile application and web platform;
• the Operator — S.C. RODALEX C.S. S.R.L.;
• the Client — the person who uses the Platform in order to identify and contract the services of a Professional;
• the Professional — the authorised natural person, the individual undertaking, the family undertaking, the company or any other entity which offers services through the Platform, with a profile approved by the Operator;
• the Post — the service published by a Professional, comprising photographs, a title, a description, a duration, the manner of provision and, optionally, a price;
• the Proposal — the date and time sent in the conversation for a given post, which the other party accepts or refuses;
• the Appointment — the proposal accepted; from the moment of acceptance, the time slot is occupied for both parties;
• the Messaging — the communication system integrated into the Platform;
• the Rating — the whole number from 1 to 5 which the participants in an appointment may award to each other, under the conditions of Chapter VII;
• the Displayed Rating — the publicly displayed rating, resulting from the application of the formula provided for in art. 55;
• the Subscription — the service contracted by Professionals which conditions the appearance of their posts in the public results, for each category.

Article 8 — Applicability of the Terms and Conditions

8.1. This document applies to all Users of the „to you." Platform.

8.2. The Operator may amend this document in order to reflect legislative, technical or functional changes.

8.3. The updated version is published in the Platform and takes effect under the conditions of art. 70, including with the 30 days' notice owed to Professionals.

Chapter II — Registration, verification and administration of the account

Article 9 — Creation of the User account

9.1. In order to use the functionalities of the „to you." Platform, Users are obliged to create a personal account.

9.2. Accounts may be created in one of the following categories:

1. a) Client account;
2. b) Professional account.

9.3. When creating the account, the User undertakes to provide true, complete and up-to-date information.

9.4. The User is solely responsible for the accuracy of the data provided and for updating it whenever changes occur.

9.5. The Platform may request additional information for the purpose of verifying the User's identity or of preventing fraud. The telephone number is confirmed by a code sent by SMS; the confirmation attests exclusively that the number belongs to the holder of the account.

9.6. The minimum age for creating an account is 16 (sixteen) years, in any account category. That threshold corresponds to art. 8 of Regulation (EU) 2016/679 concerning information society services offered directly to a child, applicable in Romania through Law no. 190/2018.

9.7. By creating the account, the User declares that they have reached the age of 16. The Platform does not request and does not store the date of birth, and the age condition has the nature of a declaration by the User, not of a technical verification carried out by the Operator.

9.8. An account which the Operator establishes to belong to a person who has not reached the age of 16 is deleted.

9.9. The age conditions imposed by law for the actual provision of a service remain the responsibility of the Professional, in accordance with art. 4.3.

Article 10 — General conditions concerning the use of the account

10.1. Each User may hold a single active account, save in situations expressly approved by the Operator.

10.2. The User is responsible for keeping the authentication data confidential.

10.3. Any activity carried out through the account is deemed to have been carried out by the holder of that account.

10.4. The User is obliged to notify the Platform immediately, at the address [email protected], where the User suspects unauthorised use of their account.

10.5. Authentication is managed through an external identity provider. The Operator does not store Users' passwords.

Article 11 — The Client's account

11.1. The Client may use the Platform in order to:

1. a) identify Professionals;
2. b) consult the profiles and the displayed prices;
3. c) make appointments;
4. d) communicate through the internal messaging or by telephone, depending on the contact options made available by the Professional;
5. e) award ratings, under the conditions of Chapter VII;
6. f) manage their own appointment history.

11.2. The Client undertakes to use the Platform in good faith and in accordance with the applicable legislation.

11.3. The Client shall not provide false information and shall not use the identity of another person.

11.4. The Professional account includes the capabilities of the Client account. The Professional has the capacity of Client whenever the Professional requests a service through the Platform.

Article 12 — The Professional's account

12.1. In order to activate a Professional account, the User must provide the information and the documents requested by the Platform: the displayed name, the city, a confirmed telephone number, the identity verified under the conditions of art. 13, at least one diploma uploaded together with a photograph of the document, as well as the self-declaration by which the User confirms the capacity of trader and the accuracy of the data provided, in accordance with art. 30 of Regulation (EU) 2022/2065.

12.2. The Professional declares and warrants that they hold all the authorisations, qualifications, certifications and documents necessary for carrying on their activity.

12.3. The Professional is solely responsible for the lawfulness of the activity carried on and for compliance with the applicable fiscal, professional and legal obligations.

12.4. The creation of a Professional account does not confer the automatic right to be displayed in the Platform, activation being conditional upon the verification of the documents and upon the fulfilment of the conditions established by the Operator.

Article 13 — Identity verification

13.1. The identity verification of the Professional is mandatory and is carried out through a specialised external provider. The verification comprises the presentation of an identity document, a selfie-type photograph for the confirmation of the physical presence of the person and the comparison of the facial image with the document presented.

13.2. The profile cannot be submitted for approval in the absence of a verification completed with a positive result.

13.3. Identity verification serves an exclusively security and informational purpose.

13.4. The „Identity verified" indication shows that the Platform has verified the documents presented at the time of the verification.

13.5. Identity verification does not constitute a guarantee as to professional competence, conduct or the quality of the services offered.

13.6. The data processed in the course of the verification, including biometric data, the legal basis and the duration of its retention are described in the Privacy Policy.

Article 14 — Verification of qualifications

14.1. The Platform requests documents concerning the professional training, the certifications or the qualifications declared by the Professional.

14.2. The verification is carried out by category. An approved diploma covers one or more of the categories declared for it. The Professional may publish posts and may contract a subscription exclusively in the categories covered by a verified diploma. The partial approval of the documents does not block the remainder of the profile.

14.3. Upon verification, the name entered on the diploma is compared with the name in the identity document. Where the diploma contains the personal numeric code, that code is compared as well.

14.4. The rejection of a document is communicated together with the reason, and the document may be submitted again.

14.5. The photographs of the qualification documents are deleted 60 days after the verdict is communicated. Only the verification data is retained: the document verified, the date and the result.

14.6. The „Qualification verified" indication shows exclusively that the documents presented have been examined by the Platform.

14.7. The Platform does not guarantee the results of the services provided and does not assume liability for the professional activity of Users.

14.8. The Professional is responsible for the authenticity and the validity of all the documents uploaded.

Article 15 — Updating of information

15.1. The Professional is obliged to keep up to date:

1. a) the contact details;
2. b) the prices charged;
3. c) the categories and the services offered;
4. d) the travel area;
5. e) the professional documents;
6. f) any other information relevant to Users.

15.2. The provision of false, incomplete or misleading information may lead to the measures provided for in art. 80.

Article 16 — Expiry of documents

16.1. The Professional is obliged to upload valid and up-to-date documents.

16.2. Where a document relevant to the activity carried on expires, the Platform may request that it be updated.

16.3. In the absence of updated documents, the Platform may temporarily restrict the professional capabilities of the account, until the situation is remedied, under the conditions of art. 17.

Article 17 — Suspension and restriction of the account

17.1. The Operator may temporarily or permanently restrict the professional capabilities of an account in the event of:

1. a) breach of these Terms and Conditions;
2. b) provision of false information;
3. c) abusive use of the Platform;
4. d) the existence of reasonable suspicions concerning fraud, unlawful activities or infringements of the rights of other Users.

17.2. The restriction may be temporary or permanent, according to the gravity of the situation, and is reversible.

17.3. Client accounts are not restricted. For an account which has exclusively the capacity of Client, the applicable measures are the warning and the deletion of the account; there is no intermediate state of a suspended account.

17.4. For the duration of the restriction of the professional capabilities, the subscription is frozen: the duration of the restriction is added to the end of the paid period, and the subscription days already paid for are not lost.

17.5. The restriction and the termination of access are communicated to the Professional in writing, together with the reason for the measure, at the latest at the time when the measure takes effect. The termination of a Professional's access to the Platform is communicated with 30 days' notice, save where the Operator is subject to a contrary legal obligation, in the case of repeated breaches of this document or in situations where the measure is necessary in order to remove a risk to the safety of Users or to the security of the Platform.

17.6. The Platform may request additional information before lifting the measure.

17.7. The measure may be challenged under the conditions of art. 82.

Article 18 — Closure of the account

18.1. The User may request the closure of their account at any time, from the application or by a request sent to [email protected].

18.2. The deletion of the account is immediate, final and cannot be reversed. There is no period for the withdrawal of the request and there is no subsequent recovery of the data deleted. Part of the data is deleted, and part is retained in anonymised form.

18.3. The closure of the account does not affect the obligations already assumed before the date of closure, either between Users or towards the Operator.

18.4. The Operator may retain certain information to the extent necessary for compliance with legal obligations or for the defence of its legitimate rights, including the accounting records, the reports received concerning the account, the record of the moderation measures, as well as the ratings awarded and received.

18.5. The full list of the data deleted and of the data retained, together with the applicable procedure, are described on the Account Deletion page, which forms an integral part of this document.

18.6. Following the closure of the account, the data is processed in accordance with the Privacy Policy and with the applicable legislation.

Chapter III — The Professional's profile and the publication of services

Article 19 — General conditions

19.1. The Professional's profile is the space within the „to you." Platform through which the Professional presents their services, their qualifications and the information necessary to Clients.

19.2. Each Professional is responsible for the information published in their own profile.

19.3. By publishing the profile, the Professional declares that all the information provided is true, complete and up to date.

19.4. The Operator may request additional documents whenever it considers this necessary for the verification of the information displayed.

19.5. The approved profile is public, including on the web, together with the posts published in the categories for which the Professional holds an active subscription.

Article 20 — The information displayed in the profile

20.1. The Professional's profile may contain, as the case may be:

1. a) the surname and forename or the name of the company;
2. b) the profile photograph;
3. c) the description of the activity;
4. d) the verified professional qualifications and certifications;
5. e) the services offered, in the form of posts;
6. f) the prices charged;
7. g) the availability to travel to the Client's home;
8. h) the geographical area in which the activity is carried on;
9. i) representative photographs of the work carried out;
10. j) the displayed rating and the number of ratings received;
11. k) the contact methods made available by the Professional (the Platform's internal messaging, the telephone number or WhatsApp).

20.2. The Operator may amend the structure of the profile according to the development of the Platform.

Article 21 — The prices of the services

21.1. The prices of the services are established exclusively by the Professional.

21.2. The Operator does not establish and does not amend the prices charged.

21.3. The Professional may amend the prices at any time.

21.4. The price displayed in the Platform must be clear, genuine and up to date. A post may also be published without a price, in which case the service appears with the indication „On request", and the price is established directly between the Client and the Professional.

21.5. Where additional costs arise, they shall be communicated to the Client before the service is provided.

Article 22 — Availability and the booking window

22.1. The Platform does not provide an individual working schedule for each Professional. The window within which appointment proposals may be sent is a single platform rule, identical for all Users.

22.2. The booking window is the following:

1. a) between 8:00 and 20:00, Romanian time; the last slot offered is the one in which the service falls entirely within the time before closing;
2. b) every 30 minutes;
3. c) no more than 30 calendar days in advance.

22.3. A slot appears available if the Professional does not already have a confirmed appointment in that slot. The availability displayed does not constitute a declaration by the Professional concerning their working schedule.

22.4. The Professional may refuse any appointment proposal, without being obliged to give reasons for the refusal. The refusal produces no effect upon the displayed rating.

22.5. The duration of the service is established by the Professional for each post, between 30 minutes and 8 hours, in steps of 30 minutes.

22.6. A Professional who provides services at the Client's address declares a travel radius of no more than 30 km. Outside the declared radius, the post is not displayed.

Article 23 — Photographs and published content

23.1. The content sent by Users is published in two places: in the public posts, visible to any User of the Platform and on the public profile pages, and in the Platform's messaging, where photographs may also be sent.

23.2. Photographs must comply with the legislation on copyright and on the right to one's own image. The User warrants that they hold the rights over the content published and, where persons appear in the content, their consent.

23.3. The publication of the following is prohibited:

• misleading images;
• photographs over which the Professional does not hold rights;
• offensive content;
• unlawful content;
• materials which infringe the rights of other persons;
• contact details within the body of the posts.

23.4. The content remains the property of the User. By publishing it, the User grants the Operator a non-exclusive licence, free of charge and limited to the operation of the Platform, for the storage, display, resizing and serving of the content in the places where the Platform displays it. The licence takes effect for as long as the content is published and ceases upon its deletion, save for the copies retained as evidence in a report or in a moderation measure.

23.5. The photographs sent through the messaging are served through unique addresses which are difficult to determine, and are not end-to-end encrypted.

23.6. The Operator may remove any content which breaches the provisions of this document, under the conditions of Chapter XI.

Article 24 — Identity verified

24.1. The Platform awards the „Identity verified" indication following the verification of the identification documents, under the conditions of art. 13.

24.2. This indication confirms exclusively that the documents presented were verified at the time of upload.

24.3. The indication does not constitute a guarantee as to the conduct, the professionalism or the quality of the services offered.

Article 25 — Qualification verified

25.1. The Platform awards the „Qualification verified" indication following the verification of the professional documents presented, under the conditions of art. 14.

25.2. The verification serves an exclusively informational purpose and is carried out by category.

25.3. The Operator does not guarantee the professional competence of the User and is not liable for the services provided.

25.4. The Professional is solely liable for the authenticity of the documents uploaded.

25.5. The approval of the profile does not confer the right to carry on an activity for which the law requires authorisations which the Professional does not hold.

Article 26 — Updating of the profile

26.1. The Professional is obliged to update without delay:

• the contact details;
• the prices;
• the qualifications;
• the expired documents;
• the travel area;
• the services offered.

26.2. Inaccurate or outdated information may lead to the measures provided for in art. 80.

Article 27 — The Professional's liability

27.1. The Professional is solely responsible for the services offered through the Platform.

27.2. The Professional is liable for:

• compliance with the applicable legislation;
• holding the necessary authorisations;
• the issuing of fiscal documents, where the law imposes this;
• the quality of the services provided;
• the contractual relationship with the Client.

27.3. The Operator is not liable for the damage resulting from the performance or the non-performance of the obligations assumed by the Professional.

Article 28 — Restriction of the professional capabilities

28.1. The Operator may restrict the professional capabilities of the account, under the conditions of art. 17, in the event of:

• expired documents;
• false information;
• well-founded complaints;
• breach of these Terms and Conditions.

28.2. The expiry of the subscription does not constitute a restriction measure and produces the effects provided for in art. 43.

28.3. The measure is lifted once the situation which led to its application has been remedied.

Chapter IV — Booking of services, communication and cancellation of appointments

Article 29 — Booking of services

29.1. Booking is carried out in the conversation, starting from a post. Either party may send a proposal, comprising the date and the time for the service in that post, and the other party accepts or refuses it.

29.2. The appointment comes into being at the moment the proposal is accepted. Until acceptance, no slot is reserved.

29.3. The proposal expires by operation of law 24 hours after it is sent or at the time proposed, whichever occurs first. A slot occupied by a confirmed appointment is no longer offered.

29.4. Proposals are sent within the window provided for in art. 22. The request for an appointment does not automatically create an obligation for the Professional to provide the service.

29.5. In the case of services provided at the Client's address, the address indicated by the Client is transmitted to the Professional, to the extent necessary for the provision of the service.

29.6. Clients may also contact the Professional outside the Platform, using the contact details displayed in the Professional's profile. Agreements reached outside the Platform do not constitute appointments within the meaning of this document: they do not appear in the diary, do not generate notifications and do not give the right to award a rating.

Article 30 — Communication between the Client and the Professional

30.1. The Platform makes available to Users an internal messaging system intended exclusively for communication concerning the services offered through „to you.". Photographs may also be sent through the messaging, under the conditions of art. 23.

30.2. Communication must be conducted in respectful and civil language.

30.3. The use of the messaging is prohibited for:

• the sending of offensive, discriminatory or threatening messages;
• spam or unauthorised advertising;
• fraudulent or unlawful activities;
• the distribution of content which infringes the rights of other persons.

30.4. Conversations are private, between the two participants. Users may report a conversation and may block any other User, under the conditions of art. 78.

30.5. The breach of the rules provided for in para. 30.3 attracts the measures provided for in art. 80.

Article 31 — Confirmation and amendment of appointments

31.1. The Professional may confirm or refuse an appointment request, according to their availability.

31.2. The Platform does not provide a rescheduling function. A confirmed appointment has two final states: completed or cancelled. A change of the date or of the time is effected by cancelling the existing appointment and sending a new proposal.

31.3. The amendment of an appointment within the last hour before the established time produces, in accordance with para. 31.2, the effects of a late cancellation, under the conditions of art. 32 and art. 33 respectively.

31.4. Where an appointment can no longer be honoured, the party concerned shall inform the other party as soon as possible and may send a new proposal.

31.5. The other party is free to accept or to refuse the new proposal.

Article 32 — Cancellation of appointments by the Client

32.1. The Client may cancel an appointment, without any consequence, at least 60 minutes before the established time.

32.2. A cancellation made within the last 60 minutes before the established time constitutes a late cancellation and entails the automatic application of a reliability penalty of 0.05 to the Client's displayed rating, in accordance with the formula in art. 55. The penalty is applied at the moment of cancellation, without prior notice.

32.3. Cancellation remains possible at any time, including after the start time of the appointment. A cancellation made after the start time constitutes the reporting of a failure to attend and does not entail the application of the penalty provided for in para. 32.2.

32.4. The Platform does not charge cancellation fees and does not intervene in any financial arrangements between the Client and the Professional. The Professional's own financial terms, where they exist, are established exclusively by the Professional, are communicated to the Client before the appointment is confirmed and are not managed, guaranteed or enforced by the Operator. The Platform has no mechanism for the withholding, the transfer or the refund of sums.

32.5. Repeated late cancellations may lead, independently of the automatic effect provided for in para. 32.2, to the measures provided for in art. 80.

Article 33 — Cancellation of appointments by the Professional

33.1. The Professional may cancel an appointment in objective situations, such as:

• medical reasons;
• situations of force majeure;
• technical problems;
• other unforeseen circumstances which prevent the provision of the service.

33.2. The regime of cancellation is identical to that provided for in art. 32: cancellation is free up to 60 minutes before the established time, and a cancellation made within the last 60 minutes entails the automatic application of the reliability penalty of 0.05 to the Professional's displayed rating.

33.3. The Professional is obliged to inform the Client as soon as possible, through the Platform's messaging, and may send a new proposal, under the conditions of art. 31.

33.4. Cancellation and refusal remain available also in the situation where the Professional's subscription has expired or where the professional capabilities of the account have been restricted.

33.5. Repeated late cancellations and repeated failures to attend may lead, independently of the automatic effect upon the rating, to the measures provided for in art. 80.

Article 34 — Failure to attend an appointment

34.1. Where the Client does not attend the appointment without prior notice, the Professional may refuse future requests or may apply their own policy concerning appointments, in compliance with the applicable legislation.

34.2. Where the Professional does not attend without reasonable justification, the Client may award a rating in accordance with Chapter VII and may send a report to the Operator.

34.3. A failure to attend is reported by cancelling the appointment after the start time, in accordance with art. 32.3 and art. 33.2 respectively. That reporting does not attract the reliability penalty for the party making it.

34.4. The Operator examines the reports received and may take the measures provided for in this document, including the warning or the restriction of the professional capabilities of the Professional's account in the case of repeated breaches.

Article 35 — The role of the Platform in the management of appointments

35.1. The „to you." Platform facilitates booking and communication between Users, without becoming a party to the relationship between the Client and the Professional.

35.2. The Operator does not guarantee the performance of the service and is not liable for delays, cancellations or disagreements arising between the parties.

35.3. Any matter concerning the manner of provision of the service, the payment for it or the specific conditions agreed between the Client and the Professional remains their exclusive responsibility.

Article 36 — Notifications

36.1. The Platform sends notifications through the application, by e-mail or by other available means concerning:

• the confirmation of appointments;
• their cancellation;
• a reminder sent 2 hours before the time of the appointment;
• the messages received through the messaging system;
• the information concerning the User's account.

36.2. Users are responsible for keeping their contact details up to date and for checking the notifications received.

Chapter V — Payment for the services and the Professionals' subscription

Article 37 — General principles

37.1. The „to you." Platform acts exclusively as an intermediary between the Client and the Professional and does not take part in the collection of the price of the services provided.

37.2. Payment for the services is made exclusively between the Client and the Professional, in accordance with the means of payment established by the latter.

37.3. The Operator of the Platform is not a party to the financial transaction between the Client and the Professional and is not liable for the making, the delay or the refusal of the payment.

37.4. The Platform does not charge any commission on the value of the services provided by Professionals.

Article 38 — Payment for the services

38.1. The prices displayed in the Professional's posts are established exclusively by the Professional.

38.2. The Client is obliged to pay for the service in accordance with the agreement reached with the Professional.

38.3. The means of payment may be established by the Professional and may include, as the case may be:

• cash;
• bank card;
• bank transfer;
• other methods of payment accepted by the Professional.

38.4. The Operator of the Platform does not manage the collection of sums and cannot intervene in any disputes concerning payment for the services.

Article 39 — Setting of the prices

39.1. The Professional freely establishes the prices of the services offered.

39.2. The Operator does not influence, does not negotiate and does not amend the prices charged by Professionals.

39.3. The Professional is obliged to ensure that the prices displayed in the Platform are clear, genuine and up to date.

39.4. Where the prices are amended, the amendment takes effect only in respect of the appointments made after the update.

Article 40 — The Professionals' subscription

40.1. For the public display of posts, Professionals contract a subscription, in accordance with the subscription plan chosen and available in the Platform.

40.2. The subscription is contracted for each service category, from among those covered by a diploma verified in accordance with art. 14.

40.3. The subscription conditions appearance, not position. A post is displayed publicly only if the Professional's profile is approved and if the Professional holds an active subscription for the category of that post. In the absence of an active subscription, the post is not displayed.

40.4. There is no paid placement. No subscription plan alters the position in the results and there is no promotion, highlighting or recommendation for consideration, on any surface of the Platform. The subscription plans differ from one another exclusively in the duration of the commitment.

40.5. The amount of the subscription is established by the Operator and is communicated before contracting.

40.6. The Operator may amend the value of the subscription, with 30 days' notice given to Professionals.

40.7. The plans, the prices, the renewal, the refund and the termination are governed by the Subscription Contract, a document distinct from these Terms and Conditions.

Article 41 — Payment of the subscription

41.1. The subscription is paid through the payment processor integrated into the Platform.

41.2. The confirmation of the payment is carried out automatically by the payment system used.

41.3. Where the payment cannot be processed, the Professional is notified in order to remedy the situation.

Article 42 — The grace period

42.1. Where the subscription is not paid on the due date, the Professional benefits from a grace period of 15 (fifteen) calendar days.

42.2. During the grace period, the posts remain publicly displayed, and the payment is retried by the payment processor.

42.3. After the expiry of the grace period, in the absence of payment, the subscription expires and produces the effects provided for in art. 43.

42.4. A subscription period already paid for is not shortened.

Article 43 — The effects of the expiry of the subscription

43.1. The expiry of the subscription does not entail the suspension of the account. The account remains active and functions as a Client account.

43.2. Upon expiry, the posts in the unpaid category cease to be displayed publicly. The posts are not deleted. The profile, the photographs, the ratings, the conversations and the history remain untouched.

43.3. For as long as the subscription is not active, the Professional may no longer publish or amend posts and may no longer accept new appointments in that category.

43.4. The following remain available, without any restriction:

1. a) the use of the Platform in the capacity of Client;
2. b) the receipt and the sending of messages;
3. c) the cancellation and the refusal of appointments;
4. d) the honouring of the appointments confirmed before expiry, which remain valid;
5. e) the contracting of a new subscription;
6. f) the deletion of one's own account.

43.5. Upon the contracting of a new subscription for that category, the posts become visible again in the state in which they were.

43.6. No sum is owed for the period during which the subscription was not active. The resumption of the display is not conditional upon the payment of any sum relating to the previous period.

Article 44 — The documents relating to the subscription

44.1. The payment confirmations and the payment history relating to the subscription are made available to the Professional through the billing portal of the payment processor integrated into the Platform.

44.2. The issuing of the fiscal documents relating to the subscription, the billing data and the applicable tax regime are governed by the Subscription Contract. The Platform does not issue fiscal documents through the application.

44.3. The Professional is obliged to provide correct and complete billing data.

44.4. The Operator is not liable for the delays caused by the provision of erroneous information by the Professional.

Article 45 — Limitation of liability concerning payments

45.1. The Operator is not liable for:

• the non-payment for the services by the Client;
• the refusal to provide the service by the Professional;
• any financial disputes between the parties;
• the issuing of the fiscal documents relating to the services provided by the Professional.

45.2. Any dispute concerning payment for the services is settled directly between the Client and the Professional, without the involvement of the Operator.

Chapter VI — Rights and obligations of Users

Article 46 — The Client's rights

46.1. The Client has the right to use the „to you." Platform under the conditions of these Terms and Conditions, free of charge and without the obligation to contract any service.

46.2. The Client has the right to consult the profiles of Professionals, the posts, the prices, the availability displayed, the availability to travel to the Client's home, the displayed ratings and the verification indications.

46.3. The Client has the right to contact Professionals through the Platform or by the contact methods made available by them.

46.4. The Client has the right to propose, to accept, to refuse and to cancel an appointment, in compliance with the rules provided for in this document.

46.5. The Client has the right to award a rating, under the conditions of Chapter VII, and to know the manner in which their own rating is calculated, in accordance with art. 55.

46.6. The Client has the right to report a post, an account or a conversation and to block any other User, under the conditions of art. 78.

46.7. The Client has the right to send reports concerning the operation of the Platform and to make complaints concerning its use.

46.8. The Client has the right to the protection of personal data, in accordance with the applicable legislation and with the Platform's Privacy Policy.

46.9. The Client has the right to delete their account at any time, without being obliged to give reasons for the request.

Article 47 — The Client's obligations

47.1. The Client undertakes to use the Platform in good faith and in accordance with the legislation in force.

47.2. The Client is obliged to provide true and complete information when creating the account and when making appointments.

47.3. The Client undertakes to observe the confirmed appointments and, where the Client can no longer honour them, to cancel them as early as possible. A cancellation made less than 60 minutes before the established time produces the effects provided for in art. 32.

47.4. The Client undertakes to adopt respectful conduct towards Professionals and towards the other Users of the Platform.

47.5. The use of the Platform for fraudulent or unlawful purposes, or for purposes which may cause damage to the Operator or to other Users, is prohibited.

Article 48 — The Professional's rights

48.1. The Professional has the right to use the functionalities of the Platform for the duration of the active subscription.

48.2. The Professional independently establishes:

• the services offered;
• the prices charged;
• the duration of each service;
• the travel area;
• the means of payment accepted.

48.3. The Professional may accept or refuse any appointment request, under the conditions of art. 22.4, and may cancel an appointment under the conditions of art. 33.

48.4. The Professional has the right to award a rating to the Client, under the conditions of Chapter VII.

48.5. The Professional does not work on an exclusive basis. The Operator imposes no restrictions concerning the use of other platforms, the attraction of clients by other means or the charging of different prices outside the Platform.

48.6. The Professional has the capacity of business user within the meaning of Regulation (EU) 2019/1150 and benefits from the rights provided for in art. 4.2, art. 17.5, art. 40.6, art. 59 and art. 70.

Article 49 — The Professional's obligations

49.1. The Professional declares that they carry on their activity lawfully and that they hold all the necessary authorisations, qualifications and documents.

49.2. The Professional is obliged to keep the information in their profile up to date.

49.3. The Professional is solely liable for the quality of the services provided and for compliance with the legal and fiscal obligations relating to their activity.

49.4. The Professional undertakes to treat Clients with professionalism, respect and without discrimination.

49.5. The Professional may not publish false or misleading information, or information which misleads the Users of the Platform.

49.6. The Professional is responsible for the issuing of fiscal documents, where the applicable legislation imposes that obligation.

49.7. The Professional is obliged to verify, before providing the service, the conditions imposed by law for the categories provided for in art. 4.3.

Article 50 — Prohibitions applicable to all Users

50.1. Users are prohibited from:

1. a) using the Platform for unlawful purposes;
2. b) creating accounts using false identities;
3. c) transmitting viruses, malware or other elements which may affect the operation of the Platform;
4. d) copying, reproducing, modifying, automatically extracting, using in whole or in part or distributing the content of the Platform without the prior written consent of the Operator;
5. e) publishing offensive, discriminatory, defamatory or obscene content;
6. f) carrying out activities which may affect the security or the operation of the Platform;
7. g) artificially influencing the ratings or the likes, under the conditions of art. 56.

50.2. The detailed rules of conduct and the moderation procedure are set out in the Community Guidelines and Moderation, which form an integral part of this document.

Article 51 — Compliance with legislation

51.1. All Users are obliged to comply with the applicable Romanian and European legislation.

51.2. Each User is liable for their own acts and for the consequences thereof.

51.3. The Operator is not liable for the breaches of the law committed by Users outside its intermediation duties.

Article 52 — Cooperation with the Operator

52.1. Users undertake to cooperate with the Operator with a view to the resolution of any reports or incidents.

52.2. At the Operator's request, Users shall provide the information necessary for the clarification of a situation which has been signalled, to the extent permitted by law.

52.3. An unjustified refusal to cooperate may lead to the application of the measures provided for in this document, including the restriction of the professional capabilities or the termination of access to the Platform.

Chapter VII — Ratings, the rating system and the ranking of results

Article 53 — The purpose of the rating system

53.1. The „to you." Platform makes available to Users a rating system intended to increase transparency and trust between Clients and Professionals.

53.2. The rating consists exclusively of a whole number from 1 to 5, referred to as „the rating". The Platform does not allow the publication of written reviews: the rating contains no text, title or photographs.

53.3. The rating system is bidirectional. The Client awards a rating to the Professional, and the Professional awards a rating to the Client, under the same rules.

53.4. Ratings contribute to the formation of the reputation of Users within the Platform and are of an informational nature.

Article 54 — The awarding of ratings

54.1. A rating may be awarded only by a participant in a confirmed appointment whose start time has passed and which was not cancelled before that moment. The right to award a rating is not conditional upon the completion of the service.

54.2. In the application of para. 54.1:

1. a) for an appointment which has reached its start time, both participants may award a rating;
2. b) in the event of the failure of either participant to attend, both may award a rating, the start time having passed;
3. c) for an appointment cancelled before the start time, neither participant may award a rating.

54.3. The recipient of the rating is not chosen by its author, but is determined by the Platform as the other participant in that appointment.

54.4. A single rating may be awarded for each appointment, by each participant. Several successive appointments between the same Users give the right to the same number of distinct ratings, which are taken into account separately.

54.5. A rating may be amended at any time by its author and cannot be deleted. The last value awarded is the one taken into account.

54.6. The mechanism provided for in paras. 54.1–54.4 constitutes the means by which the Operator ensures that the ratings published come from persons who have actually used the Platform for an appointment, within the meaning of the obligations concerning the authenticity of reviews provided for by consumer protection legislation. The Platform does not publish ratings from other sources and does not accept ratings from persons who have not taken part in an appointment.

54.7. Each rating must reflect the actual experience of the person awarding it. Ratings awarded in bad faith are not permitted.

54.8. The author of a rating is not disclosed to its recipient or to other Users. There is no function for replying to a rating and there is no procedure for the moderation or the reporting of individual ratings.

Article 55 — The rating system

55.1. The publicly displayed rating is not the arithmetic mean of the ratings received. The displayed rating is calculated according to the following formula:

displayed rating = the greater of 1.0 and (the sum of the ratings received divided by the number of the ratings received, minus 0.05 multiplied by the number of late cancellations), truncated to one decimal place.

55.2. In the application of the formula in para. 55.1:

1. a) the reliability penalty is 0.05 for each late cancellation made by the holder of the account, within the meaning of art. 32 and art. 33; the penalty is applied automatically, at the moment of cancellation, without prior notice;
2. b) the result is obtained by truncation, not by rounding: the value 4.75 is displayed as 4.7;
3. c) the minimum threshold is 1.0; irrespective of the number of late cancellations, the displayed rating does not fall below that value;
4. d) a User who has not received any rating does not have a displayed rating; no default value is displayed.

55.3. The Client's rating is not public. It is not displayed in the public profile, in the search results or to other Clients.

55.4. The Client's rating, together with the number of the ratings received, is displayed to the Professional to whom the Client sends an appointment proposal, for the purpose of the acceptance or the refusal of that proposal.

55.5. A Client who has not received any rating appears with the starting value 5.0, displayed together with the indication that it derives from zero ratings. Late cancellations are deducted from that value, with the same minimum threshold of 1.0.

55.6. The displayed rating serves an exclusively informational purpose and does not constitute a guarantee as to the future quality of the services.

Article 56 — Prohibition of the manipulation of the rating system

56.1. The artificial influencing of the rating is prohibited, through:

• the awarding of ratings which do not reflect an actual experience;
• asking persons who have not received services to make appointments for the purpose of awarding ratings;
• the use of several accounts for the awarding of ratings;
• the offering of benefits in exchange for favourable ratings;
• any other conduct which distorts the rating system.

56.2. Where such practices are identified, the Operator may apply the measures provided for in art. 80.

Article 57 — Liability concerning the ratings awarded

57.1. Each User is solely liable for the ratings which they award.

57.2. Ratings express the assessments of Users. The Operator does not adopt them as its own and is not liable for them.

57.3. The Operator may intervene only within the limits provided for by law and by this document.

Article 58 — The effects of ratings upon the account

58.1. The displayed rating influences the order of the results exclusively in the situations provided for in art. 59. In the search for services, the rating does not constitute a criterion of ordering.

58.2. Repeated reports which indicate serious breaches of obligations by a Professional may lead to additional verifications and, where appropriate, to the measures provided for in art. 80.

58.3. Any measure adopted by the Operator is examined individually and observes the principles of good faith and of proportionality.

Article 59 — Search, location and the ranking of results

59.1. Searching within the Platform is geographical. The results depend on the User's position or on the locality indicated by the User. The search radius is chosen from among the values 5, 10, 15, 30 and 50 km and is, in the absence of a choice, 15 km. Results situated outside the radius chosen are not displayed, irrespective of the sorting.

59.2. The default sorting is „Most relevant". Its parameters, in descending order of importance, are:

1. a) the distance band, in bands of 5 km, ascending; the posts situated within the same 5 km band form one class;
2. b) the number of likes received by the post, descending, within the same band;
3. c) distance, ascending, where the number of likes is equal.

59.3. Apart from the default sorting, the Platform offers exclusively the following sortings, at the User's choice: „Nearest" (distance, ascending), „Lowest price" and „Highest price" (the displayed price). In both price sortings, the posts without a displayed price, bearing the indication „On request", are displayed at the end.

59.4. The displayed rating does not order the search for services. In the search for services, the rating constitutes exclusively a filter, with thresholds of 4.3, 4.5 and 4.7. The application of any of those thresholds removes from the results the Professionals who have not received any rating. The rating orders the results exclusively in the section dedicated to the highly rated Professionals in the area, where Professionals without any rating are not displayed.

59.5. There is no paid placement. No remuneration alters the position in the results, on any surface of the Platform. There is no promotion, highlighting, sponsorship or recommendation for consideration, and the subscription plan chosen does not influence the position.

59.6. The subscription conditions the appearance in the results, in accordance with art. 40.3. A post is displayed publicly only if the Professional's profile is approved, if the Professional holds an active subscription for the category of the post, if the post is active and if there is no block between the User carrying out the search and the Professional.

59.7. The provisions of this article constitute the information concerning the main ranking parameters and their relative importance, within the meaning of consumer protection legislation and of art. 5 of Regulation (EU) 2019/1150.

Chapter VIII — Liability of the parties and limitation of the Platform's liability

Article 60 — The role of the Platform

60.1. The „to you." Platform serves exclusively to facilitate contact between Clients and Professionals, by making available a digital environment intended for the publication of profiles, the making of appointments and communication between Users.

60.2. The Operator is not the provider of the services displayed in the Platform and does not take part in their performance.

60.3. Any agreement concerning the provision of the services is concluded exclusively between the Client and the Professional.

Article 61 — The Professional's liability

61.1. The Professional is solely liable for:

• the quality of the services provided;
• the observance of the appointments;
• compliance with the legal and fiscal obligations;
• holding the necessary authorisations, certifications and qualifications;
• compliance with the professional rules applicable to their activity.

61.2. The Professional is solely responsible for any damage caused to the Client as a result of the provision of their services.

Article 62 — The Client's liability

62.1. The Client is liable for the accuracy of the information provided in the Platform.

62.2. The Client is obliged to observe the confirmed appointments and to communicate any cancellation under the conditions of these Terms and Conditions.

62.3. The Client is liable for any damage caused to the Professional or to the Platform through the abusive use of the application.

Article 63 — Limitation of the Operator's liability

63.1. The Operator is not liable for:

• the quality of the services offered by Professionals;
• delays, cancellations or the non-performance of the services;
• disagreements between the Client and the Professional;
• damage resulting from the contractual relationship between them;
• the payment or the non-payment for the services;
• the accuracy of the information provided by Professionals, to the extent that it could not reasonably be verified.

63.2. The Operator does not guarantee that the Platform will operate without interruption or without technical errors, but shall make reasonable efforts to maintain its operation.

63.3. The provisions of this article do not remove and do not limit the Operator's liability in the cases in which the law does not permit such limitation, including wilful misconduct and gross negligence, harm to health or to physical integrity, as well as the rights conferred on consumers by the mandatory provisions of consumer protection legislation.

Article 64 — Availability of the Platform

64.1. The Operator may temporarily suspend access to the Platform for:

• maintenance work;
• software updates;
• the implementation of new functionalities;
• the remedying of technical incidents;
• security reasons.

64.2. As far as possible, Users shall be informed in advance of the scheduled interruptions.

Article 65 — Force majeure

65.1. The Operator is not liable for the non-performance of its obligations where this is caused by an event of force majeure or by a fortuitous event.

65.2. Force majeure means any external event which is unforeseeable, absolutely invincible and unavoidable, as defined by the applicable legislation.

Article 66 — Security of the account

66.1. Each User is responsible for keeping the authentication data confidential.

66.2. The Operator is not liable for the damage resulting from the use of the account by unauthorised persons, where such use is caused by the User's negligence.

66.3. Users are obliged to inform the Operator immediately where they suspect unauthorised access to their account.

Article 67 — Compensation

67.1. A User who breaches the provisions of these Terms and Conditions and causes damage to the Operator may be required, under the conditions of the law, to make good the damage caused.

67.2. The Operator may adopt the measures necessary for the protection of its legitimate rights and interests, including the restriction of the professional capabilities or the termination of access to the Platform.

Article 68 — Good faith

68.1. All Users of the Platform undertake to act in good faith in their relations with one another and in their dealings with the Operator.

68.2. Any use of the Platform for a fraudulent or abusive purpose, or contrary to the law, may attract the measures provided for in this document and liability under the applicable legislation.

Chapter IX — Protection of personal data

Article 69 — The Privacy Policy

69.1. The processing of personal data within the „to you." Platform is governed by the Privacy Policy, which sets out the categories of data processed, the purposes and the legal bases of the processing, the recipients of the data, the storage period and the rights of data subjects.

69.2. The Privacy Policy forms an integral part of this document and is to be read together with it.

69.3. The use of cookie modules is governed by the Cookie Policy.

69.4. Requests concerning personal data are sent to the address [email protected].

Chapter X — Final provisions, amendment of the terms and settlement of disputes

Article 70 — Amendment of the Terms and Conditions

70.1. The Operator of the „to you." Platform, S.C. RODALEX C.S. S.R.L., may amend or supplement this document whenever this is necessary as a result of:

• legislative changes;
• the development of the Platform;
• the introduction of new functionalities;
• a change of the business model;
• the improvement of the User experience.

70.2. Each version bears a number and a date. The updated version is published in the Platform and takes effect from the date indicated therein.

70.3. For Professionals, any amendment of this document is communicated by e-mail and in the application, with at least 30 days' notice before the date on which it takes effect. Within the notice period, the Professional may terminate the contract. The notice does not apply to the amendments required by a legal obligation or by a security reason, which must take effect immediately; in such cases the reason is expressly communicated.

70.4. For Clients, the amendments are communicated in the application and by e-mail before they take effect. A Client who does not agree with the amendment may cease using the Platform and may delete their account, free of charge and without formalities.

70.5. The continued use of the Platform does not constitute acceptance of a substantial amendment. For such amendments, the Operator requests a new acceptance.

Article 71 — Suspension or cessation of the services of the Platform

71.1. The Operator may temporarily suspend the operation of the Platform for:

• maintenance work;
• technical updates;
• security reasons;
• the implementation of new functionalities.

71.2. The Operator may decide upon the total or partial cessation of the operation of the Platform, in compliance with the applicable legal obligations.

71.3. The cessation of the operation of the Platform does not affect the rights and obligations which arose previously between Users.

Article 72 — Intellectual property

72.1. The „to you." Platform, including its name, logo, design, texts, images, graphic elements, database and any other materials published by the Operator, are protected by the legislation on intellectual property rights.

72.2. Users may not copy, reproduce, distribute, modify or use these materials without the prior, express and written consent of the Operator.

72.3. The publication of content by Professionals or Clients does not transfer the intellectual property rights over that content to the Operator, save for the non-exclusive licence of use provided for in art. 23.4.

Article 73 — Communication with Users

73.1. The Operator may send Users notifications concerning:

• the operation of the Platform;
• the amendment of the Terms and Conditions;
• updates to the Privacy Policy;
• information concerning the User's account;
• other communications necessary for the operation of the Platform.

73.2. Communications may be made through the application, by e-mail, by push notifications or by other means made available by the User.

Article 74 — Applicable law

74.1. This document is governed by the legislation of Romania.

74.2. The interpretation and the application of the Terms and Conditions are carried out in accordance with Romanian legislation and with the applicable legal acts of the European Union.

74.3. For Clients who have the capacity of consumer, the choice of the applicable law does not remove the protection conferred by the mandatory provisions of the State in which they have their habitual residence.

Article 75 — Settlement of disputes

75.1. The Operator, Clients and Professionals shall make every effort to settle amicably any dispute arising from the use of the Platform. Reports are sent to the address [email protected].

75.2. Where amicable settlement is not possible, disputes are settled by the competent courts in Romania, in accordance with the applicable legal provisions.

75.3. A Client who has the capacity of consumer may apply to the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor), anpc.ro, and may have recourse to the alternative dispute resolution procedures provided for by Romanian legislation.

Article 76 — Partial nullity

76.1. If one of the provisions of these Terms and Conditions is declared null, unlawful or inapplicable, the remaining provisions remain valid and continue to take effect.

76.2. The Operator shall replace the affected provision with a provision which reflects as faithfully as possible the initial purpose and complies with the applicable legislation.

Article 77 — Final provisions

77.1. This document constitutes the agreement between the Operator and the Users of the Platform concerning its use.

77.2. By creating an account and using the „to you." Platform, the User confirms that they have read, understood and accept the Terms and Conditions of use.

77.3. The Terms and Conditions enter into force on the date of their publication in the Platform and remain applicable until they are replaced by an updated version.

Chapter XI — Complaints, reports and applicable measures

Article 78 — The right to make a report and the blocking of Users

78.1. Any User of the „to you." Platform has the right to send a report or a complaint concerning the use of the Platform or the conduct of another User.

78.2. The report is sent from the application and may concern a post, an account or a conversation, by the selection of a reason from among those displayed. The submission of the report is confirmed to the User.

78.3. Reports may concern, without being limited to:

• the improper conduct of a Client or of a Professional;
• false information published in the profile;
• failure to observe appointments;
• abusive use of the Platform;
• inappropriate, unlawful, misleading or spam content;
• suspicions of fraud or unauthorised use of the account;
• other breaches of the Terms and Conditions.

78.4. Reports are made in good faith and contain sufficient information to allow the situation to be examined. The number of reports which may be sent by a User is limited to 10 per hour.

78.5. Any User may block another User. The block takes effect in both directions: the Users no longer see each other's posts and can no longer send each other messages.

78.6. The rules of conduct, the reporting reasons and the moderation procedure are set out in detail in the Community Guidelines and Moderation.

Article 79 — Examination of reports

79.1. The Operator carries out a first examination of each report, by a person, within no more than 24 hours of its receipt. That time limit concerns the examination, not the resolution.

79.2. In the course of the examination, the Operator may request additional information or documents from the Users involved.

79.3. The mere submission of a report does not automatically entail the application of a measure.

79.4. Reported messages remain in the conversation. They are not deleted and are not hidden, remaining available as evidence for both parties.

Article 80 — The measures which may be applied

80.1. Where a breach of these Terms and Conditions is established, the Operator may apply, as the case may be, one of the following measures:

1. a) a warning;
2. b) the emptying of a profile field: the photograph, the displayed name or the description;
3. c) the removal of a post;
4. d) the reinstatement of a removed post;
5. e) the restriction of the professional capabilities of the account;
6. f) the lifting of the restriction;
7. g) the deletion of the account.

80.2. For the accounts which have exclusively the capacity of Client, the applicable measures are the warning and the deletion of the account. The restriction provided for in para. 80.1 point e) concerns the professional capabilities, and the Platform has no suspended-account state for Clients.

80.3. The measures are ordered by a person on behalf of the Operator. The choice of the measure is made taking into account the gravity of the act, its repeated character and the impact upon the Platform or upon other Users.

80.4. Every measure is communicated with reasons, by e-mail, indicating the act and the reason, chosen from a published list of reasons. Where no reason in the list is applicable, the reason is formulated in free text and is communicated under the same conditions.

80.5. The only effects which are produced automatically, on the basis of this document, are the reliability penalty provided for in art. 55 and the expiry of the subscription provided for in art. 43.

Article 81 — Cooperation of Users

81.1. Users are obliged to cooperate with the Operator in the course of the procedure for the examination of a report.

81.2. An unjustified refusal to provide relevant information may influence the assessment of the situation and the adoption of the appropriate measures.

Article 82 — Challenging the measures

82.1. A User who considers that a measure has been applied unjustifiably may request its re-examination by replying to the e-mail by which the measure was communicated to them or by sending a reasoned request to the address [email protected].

82.2. The Platform does not provide a challenge form, a trackable status for it or a guaranteed time limit for a reply. The request is examined by a person on behalf of the Operator, and the reply is communicated within a reasonable time.

82.3. The Operator's decision does not limit the User's right to apply to the competent authorities or courts, under the conditions of the law.

Article 83 — Good faith and responsible use

83.1. All Users are obliged to use the Platform in good faith and to avoid any conduct which may affect its operation or the rights of other Users.

83.2. The repeated submission of manifestly unfounded reports or the use of the complaints procedure for the purpose of harassment or intimidation may lead to the application of the measures provided for in this document.

Article 84 — Final provisions concerning complaints

84.1. The internal procedure for the examination of reports is intended to ensure the proper and efficient administration of the Platform and does not replace the legal means of settling disputes.

84.2. The Operator may adapt the procedure for the resolution of reports, to the extent that this is necessary for the improvement of the operation of the Platform or for compliance with legal obligations.

Chapter XII — Acceptance of the Terms and Conditions. Final provisions

Article 85 — Acceptance of the Terms and Conditions

85.1. By creating an account, by accessing or by using the „to you." Platform, the User confirms that they have read, understood and fully accept this document.

85.2. The acceptance of the Terms and Conditions is a necessary condition for the use of the functionalities of the Platform.

85.3. The acceptance is recorded together with the date and with the version of the document accepted.

85.4. Where the User does not agree with the provisions of this document, the User must cease using the Platform.

Article 86 — Complementary documents

86.1. This document is supplemented by the following documents of the Platform:

• Privacy Policy;
• Cookie Policy;
• Community Guidelines and Moderation;
• Account Deletion;
• for Professionals, the Subscription Contract.

86.2. These documents form part of the contractual framework applicable to the use of the Platform and are to be consulted together with these Terms and Conditions.

Article 87 — Communication of amendments

87.1. The Operator may update this document whenever this is necessary in order to reflect legislative, technical or operational changes.

87.2. The amendments are communicated to Users through the application and by e-mail, under the conditions of art. 70.

87.3. For Professionals, the communication is made with the 30 days' notice provided for in art. 70.3.

Article 88 — Contact

88.1. The Operator of the Platform is S.C. RODALEX C.S. S.R.L., with its registered office in Iași, str. Teascului nr. 77, Iași county, registered with the Trade Register under no. J2025069464002, sole registration code 52501616.

88.2. For questions, requests or reports concerning the use of the Platform, Users shall contact the Operator at the address [email protected].

88.3. The Operator shall make reasonable efforts to reply to requests within an appropriate time, according to their nature.

Article 89 — Entry into force

89.1. These Terms and Conditions constitute Version 1.0 and enter into force on the date of their publication in the „to you." Platform.

89.2. They apply to all Users of the Platform, namely to Clients and to Professionals, from the date of their acceptance.

89.3. The version published in the Platform is the official version and takes effect until it is replaced by an updated version, under the conditions of art. 70.

Final provision

This document governs the general conditions for the use of the „to you." Platform, administered by S.C. RODALEX C.S. S.R.L., and establishes the rights and obligations of the Operator, of Clients and of Professionals.

The Platform serves exclusively to facilitate contact between Clients and Professionals. The services are provided independently by Professionals, who establish their own prices, conditions of provision and means of payment. The price of the services is paid directly to the Professional, and the Operator is not a party to the relationship between the Client and the Professional.