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Community Guidelines & Moderation

Last updated: September 17, 2026

Operator of the „to you." Platform: S.C. RODALEX C.S. S.R.L.

Version 1.0.

CHAPTER I — GENERAL PROVISIONS

Article 1 — Purpose of this document

1.1. This document establishes the rules of conduct applicable within the „to you." Platform, the manner in which reports concerning the infringement of those rules are submitted, and the consequences arising from the examination of a report, including the moderation measures and the means of appealing against them.

1.2. This document is read together with the Terms and Conditions for the use of the Platform, which it supplements.

Article 2 — Quick orientation guide

2.1. A report concerning a post or an account is submitted from the application, from the ⋮ menu displayed on the post or on the profile, through the Raportează (Report) option; a report concerning a conversation is submitted through the flag icon at the top of the conversation screen. A person who does not hold an account, or who finds the content on the website, submits the report to the address [email protected]. The procedure is provided in Chapter III.

2.2. Blocking another User takes effect immediately and in both directions, and the blocked person is not informed. The effects are provided in Chapter V.

2.3. Every report is examined within 24 hours at the latest of its receipt. The time limit concerns the examination of the report, and not its resolution; see Chapter IV.

2.4. Content relating to child sexual abuse (CSAE) is subject to an absolute prohibition and to a dedicated reporting channel: [email protected], with the subject line „CSAE". See Article 39.

2.5. For any other communication, the contact address is [email protected]. The Operator communicates in Romanian and in English.

2.6. Moderation measures are taken by a person. The Operator does not use an automated system which removes content or closes accounts.

Article 3 — The Operator of the Platform

3.1. The „to you." application and website are operated by S.C. RODALEX C.S. S.R.L., with its registered office in Iași, str. Teascului nr. 77, Iași county, registered with the Trade Register under no. J2025069464002, tax ID (CUI) 52501616, represented by its administrator.

3.2. In this document, „the Operator" designates S.C. RODALEX C.S. S.R.L., and „the User" designates any person who uses the Platform, in the capacity of Client or of Professional.

Article 4 — Scope

4.1. The rules provided in this document apply in all the forms in which the „to you." Platform is made available:

Article 5 — Minimum age

5.1. A „to you." account may be created from the age of 16 years. Persons who have not reached the age of 16 may not create an account.

CHAPTER II — THE RULES OF CONDUCT

Article 6 — Prohibited content

6.1. „to you." is a platform intended for services in the beauty field. Content published, written or transmitted through the Platform must be related to that field and must belong to the User who publishes it.

6.2. The following are prohibited:

Article 7 — Infringements for which no warning is given

7.1. For content relating to child sexual abuse, for threats to the life or safety of a person and for manifestly illegal content, no warning is given.

7.2. In the cases provided in paragraph 7.1, the Operator removes the content and closes the account as soon as it becomes aware of them and, in the situations provided in Article 37 and in Article 38, notifies the authorities.

Article 8 — The controls applied to content

8.1. The Operator does not use automated filters which analyse a text or a photograph before publication.

8.2. Content is controlled by the following means:

Article 9 — The content to which the rules apply

9.1. The rules provided in Article 6 apply to all content published or uploaded by the User:

Article 10 — Ratings given within the Platform

10.1. A rating given through the Platform is exclusively a value from 1 to 5 stars, without text, without photographs and without a title.

10.2. A rating does not constitute user-generated content. Consequently, a rating is not subject to moderation, cannot be reported and gives rise to no right of reply.

CHAPTER III — THE SUBMISSION OF REPORTS

Article 11 — The object of a report

11.1. A report may concern three distinct objects: a post, an account or a conversation. Each of them has its own button within the application.

11.2. A report is submitted through the button corresponding to its object.

Article 12 — Reporting a post

12.1. The report is submitted from the post, through the ⋮ menu in the corner, the Raportează (Report) option. The window „Raportează postarea" (Report the post) opens, with the text „Spune-ne ce nu e în regulă. Profesionistul nu află cine a raportat." (Tell us what is wrong. The Professional is not told who reported.)

12.2. The reasons displayed, in the order in which they appear on screen, are:

Article 13 — Reporting an account

13.1. The report is submitted from the person's profile, through the ⋮ menu, the Raportează (Report) option. The window is titled „Raportează contul" (Report the account), with the text „Spune-ne ce nu e în regulă cu contul ăsta. Persoana raportată nu află cine a raportat." (Tell us what is wrong with this account. The reported person is not told who reported.)

13.2. The reasons displayed, in the order in which they appear on screen, are:

13.3. The reason „Conținut ilegal" (Illegal content) does not appear in the list provided in paragraph 13.2. Illegal content is reported on the post which contains it.

Article 14 — Reporting a conversation

14.1. The report is submitted from the conversation, through the flag icon at the top of the screen, next to the person's name. The window is titled „Raportează conversația" (Report the conversation), with the text „Spune-ne ce nu e în regulă. Persoana raportată nu află cine a raportat." (Tell us what is wrong. The reported person is not told who reported.)

14.2. The reasons displayed, in the order in which they appear on screen, are:

Article 15 — Reports submitted by email

15.1. The buttons provided in Articles 12 to 14 are available only to authenticated Users.

15.2. A person who has found content on toyou.ro and does not hold an account, as well as a person who prefers this route, submits the report to the address [email protected], with the subject line „Sesizare de conținut" (Content report).

15.3. In order to be capable of resolution, a report submitted in accordance with paragraph 15.2 contains four elements, which are those provided in Article 16(2) of Regulation (EU) 2022/2065 (DSA):

15.4. Receipt of the report is confirmed by email, within two working days at the latest. From that moment, the report follows the procedure provided in Chapter IV, as any other report.

CHAPTER IV — THE EXAMINATION OF THE REPORT

Article 16 — Confirmation of receipt and transmission to the administrators

16.1. Upon the submission of a report from the application, the User immediately receives on screen the confirmation „Am primit raportarea" (We have received your report).

16.2. At the same moment, the report is transmitted by email to all the administrators of the Platform, with a direct link to it.

16.3. The transmission provided in paragraph 16.2 does not depend on a notification preference and cannot be disabled.

Article 17 — Time limits

17.1. The applicable time limits are the following:

OperationTime limit
Confirmation of receipt, in the application immediately
Confirmation of receipt, for a report submitted by email 2 working days at the latest
First examination of any report every report is examined within 24 hours at the latest
The decision, in simple cases within the same period of 24 hours
The decision, in cases which require checks (reading a thread, verifying documents) 72 hours at the latest
Manifestly illegal content, threats to life, CSAE immediately, with notification of the authorities

17.2. The time limit of 24 hours provided in paragraph 17.1 concerns the examination of the report, and not the closure of the case. A case which requires the reading of an entire message thread or the verification of documents may be resolved within 72 hours at the latest.

Article 18 — The non-automated nature of the decision

18.1. The Operator does not use automated means to decide upon a report. There is no algorithm which removes a post, restricts an account or deletes it.

18.2. Every report is read by an administrator, and the measure taken, where applicable, is that administrator's choice and is recorded under their name.

Article 19 — Informing the author of the report

19.1. The author of the report does not automatically receive a communication concerning the decision taken following it. After the submission of the report, the application displays the statement „Nu primești un răspuns separat." (You will not receive a separate reply.)

19.2. The author of the report learns the outcome by a request submitted to the address [email protected]. The Operator communicates the decision taken, the reason for it and the routes available to the author of the report should that person not be satisfied with the answer, including those provided in Chapter VIII.

19.3. The automatic informing of the author of the report is to be implemented. Until it is implemented, paragraph 19.2 applies.

Article 20 — Confidentiality of the report

20.1. The person who is the subject of a report is not told the identity of its author. The Operator does not disclose the name of the author of the report, either directly or indirectly.

20.2. In the case of a report concerning a conversation, the administrator may read the thread exclusively starting from the report. Access is tied to the report, and not to the conversation; the Operator's system does not permit a person holding administrator rights to open a private thread outside a report.

CHAPTER V — BLOCKING ANOTHER USER

Article 21 — The effects of blocking

21.1. Blocking is the measure which the User takes alone, without the intervention of the Operator. It takes effect instantly: blocking is not a request which joins a queue, but a rule applied to every page subsequently opened by either of the two Users.

21.2. By blocking another User:

Article 22 — The manner in which blocking is carried out

22.1. Blocking is carried out:

22.2. The conversation screen does not contain a block button. Blocking is carried out by accessing the person's name at the top of the conversation, which opens that person's profile, and then the ⋮ menu.

Article 23 — Undoing a block

23.1. A block is undone from the application, from Setări → Utilizatori blocați (Settings → Blocked users), through the Deblochează (Unblock) option displayed next to the person.

23.2. The route provided in paragraph 23.1 is the only one by which a block is undone and it is also indicated in the confirmation window displayed upon blocking.

CHAPTER VI — THE MODERATION MEASURES

Article 24 — The measures which may be taken

24.1. The Operator has seven measures of moderation, listed exhaustively in the table below.

24.2. Every measure is recorded in the Operator's moderation record, indicating the person who took it, the measure, the User against whom it was taken, the reason, the date and the report from which it arose.

The measureThe effects of the measure
Removal of a post The post is no longer visible to any person. Its owner cannot restore it.
Warning The User receives an email indicating the rule infringed and the conduct expected. The account remains intact. A warning may be accompanied by the removal of a post or by the clearing of a profile field.
Clearing of a profile field The content of a single field — the profile picture, the display name or the description — is deleted. The field is cleared, not rewritten: the Operator's system does not permit an administrator to write a text on behalf of the User on that User's profile. The field remains empty, and the User fills it in again.
Restriction of the Professional account The four consequences are provided in Article 27.
Lifting of the restriction The account becomes fully functional again, and the User receives an email to that effect.
Restoration of a removed post The measure which reverses removal, taken where the initial decision has proved to be wrong.
Deletion of the account The extreme measure, applicable to serious infringements. It is definitive and may be accompanied by the blocking of the email address, so that the same account cannot be recreated immediately. The User receives an email to that effect.

Article 25 — The condition of a prior report

25.1. Every sanction arises from a report. The Operator has no mechanism by which an administrator may impose a sanction of their own motion, in the absence of a report; the only route by which a measure may be taken against a User passes through the report which triggered it.

25.2. By way of exception from paragraph 25.1, the lifting of a restriction may also be ordered in the absence of a report.

25.3. The link between the measure and the report is kept in the record for as long as the report exists. If the author of the report deletes their account, that report disappears, and the measure remains recorded without it.

Article 26 — The duration and the extent of the measures

26.1. The measures have no fixed duration. A restriction takes effect until it is lifted, as a rule following the submission of a request by the User and a further verification.

26.2. A measure taken applies across the entire Platform, and not only in the territory of one State.

Article 27 — The effects of the restriction of a Professional account

27.1. The restriction of a Professional account produces the following effects:

27.2. For the duration of the restriction, the User cannot send messages and cannot propose or accept new appointments.

27.3. On the Account screen, a bar is permanently displayed at the top stating that „Contul tău de profesionist a fost restrâns de echipa to you." (Your professional account has been restricted by the to you. team), together with the reason and the date.

Article 28 — Messages which are the subject of a report

28.1. Reported messages remain in the conversation thread. They are not deleted and are not hidden, not even after a measure has been taken against their author. By way of exception, where the measure taken is the deletion of the account, and likewise where the account of either of the participants is deleted, the conversation is deleted in its entirety, together with the messages contained in it and the reports concerning it.

28.2. The messages provided in paragraph 28.1 constitute evidence both for the author of the report and for the person against whom the measure was taken, in the event of an appeal against it. By way of exception, in the cases provided in the second sentence of paragraph 28.1, the messages no longer exist at the time of the appeal, the conversation having been deleted in its entirety; the appeal is resolved on the basis of the record of the measure taken.

28.3. A User who no longer wishes to see the messages may block the person, in which case the conversation disappears from the list of both.

Article 29 — Accounts which have exclusively the capacity of Client

29.1. Client accounts are not restricted. Restriction operates upon the Professional profile.

29.2. For an account which has exclusively the capacity of Client, the applicable measures are the warning and the deletion of the account. There is no intermediate measure.

CHAPTER VII — THE STATEMENT OF REASONS FOR THE MEASURES

Article 30 — Communication of the reason

30.1. Upon the taking of a measure, the User receives an email containing the reason label and the explanatory sentence provided in the tables in Articles 31 and 32. The texts are those actually used by the Operator, and not a paraphrase of them.

30.2. The email also contains the indication of the content removed — the title of the post, or the category and the date — as well as the means of appealing against the measure.

30.3. The „Grounds" column in the tables in Articles 31 and 32 indicates whether the measure was taken for an infringement of the law or for an infringement of the Operator's rules, namely of this document and of the Terms and Conditions.

Article 31 — The reasons applicable to a post

31.1. The reasons applicable to a post are the following:

The labelThe text communicated to the UserGrounds
Conținut nepotrivit sau ofensator (Inappropriate or offensive content) „Conținutul nu respectă regulile comunității — a fost considerat nepotrivit sau ofensator." (The content does not comply with the community rules — it was considered inappropriate or offensive.) contractual
Serviciu fără legătură cu beauty (Service unrelated to beauty) „Serviciul oferit nu are legătură cu domeniul beauty, singurul acceptat aici." (The service offered is unrelated to the beauty field, the only one accepted here.) contractual
Poze care nu sunt lucrarea ta (Photographs which are not your own work) „Fotografiile nu par să fie lucrări proprii. În portofoliu se pot publica doar lucrări făcute de tine." (The photographs do not appear to be your own work. Only work done by you may be published in the portfolio.) contractual; may also be legal, where copyright is infringed
Preț sau descriere înșelătoare (Misleading price or description) „Prețul sau descrierea induc în eroare față de serviciul oferit efectiv." (The price or the description is misleading as to the service actually offered.) contractual; may also be legal (unfair commercial practices)
Date de contact în postare (Contact details in the post) „Postarea conținea date de contact. Clienții te contactează prin butoanele din aplicație, nu dintr-un text." (The post contained contact details. Clients contact you through the buttons in the application, not from a text.) contractual
Conținut ilegal (Illegal content) „Conținutul încalcă legea." (The content infringes the law.) legal
Spam sau postare duplicată (Spam or duplicate post) „Conținut repetat sau publicat de mai multe ori." (Repeated content, or content published more than once.) contractual
Alt motiv (Other reason) The text written by the administrator, which is mandatory for this reason. stated in the text

Article 32 — The reasons applicable to an account

32.1. The reasons applicable to an account are the following:

The labelThe text communicated to the UserGrounds
Încălcări repetate după avertizare (Repeated infringements after a warning) „Regulile comunității au fost încălcate din nou, după o avertizare primită anterior." (The community rules were infringed again, after a warning received earlier.) contractual
Se dă drept altcineva (Impersonating someone else) „Contul pare să folosească identitatea sau lucrările altei persoane." (The account appears to be using the identity or the work of another person.) contractual; may also be legal
Înșelătorie sau fraudă (Scam or fraud) „Au fost semnalate practici de înșelătorie sau fraudă față de clienți." (Practices of scam or fraud against clients have been reported.) legal
Comportament abuziv față de clienți (Abusive behaviour towards clients) „Au fost semnalate comportamente abuzive față de clienți." (Abusive behaviour towards clients has been reported.) contractual; may also be legal, in cases of harassment or threats
Documente false la verificare (Forged documents at verification) „Documentele trimise la verificare nu par autentice." (The documents submitted for verification do not appear to be authentic.) contractual; may also be legal (forgery of documents)
Conținut ilegal (Illegal content) „Conținutul încalcă legea." (The content infringes the law.) legal
Cont fals sau duplicat (Fake or duplicate account) „Contul pare fals sau este un duplicat al altui cont." (The account appears to be fake or is a duplicate of another account.) contractual
Alt motiv (Other reason) The text written by the administrator, which is mandatory for this reason. stated in the text

Article 33 — The internal note

33.1. The administrator may record an internal note concerning the case. The note remains with the Operator and is not communicated to the User or to any other person.

CHAPTER VIII — APPEALS AGAINST THE MEASURES

Article 34 — The right to appeal

34.1. Any measure taken against a User may be appealed against.

34.2. Every email by which a measure is communicated ends with the statement „Dacă vrei să contești decizia, răspunde direct la acest email." (If you want to appeal the decision, reply directly to this email.) The address from which the email is sent is an address which receives replies.

34.3. The appeal is submitted by reply to the email received or to the address [email protected], with the subject line „Contestație" (Appeal). The appeal indicates the measure appealed against and the grounds for the appeal, and the User may attach documents.

34.4. The appeal may be submitted within 6 months of the date of the decision.

34.5. The Operator answers within 7 working days at the latest.

34.6. The appeal is examined by a person on the Operator's team, and not by an automated system.

Article 35 — The reversible nature of the measures

35.1. The measures are reversible. A restriction may be lifted, and a removed post may be restored.

35.2. By way of exception, the deletion of the account is definitive.

Article 36 — Other means of resolution

36.1. A User who is dissatisfied with the Operator's answer may turn to the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor — ANPC) — anpc.ro.

36.2. The User may turn to the competent courts in Romania. This document does not remove that right.

36.3. The Operator does not offer the out-of-court dispute settlement provided in Article 21 of Regulation (EU) 2022/2065. The Operator has the status of a micro-enterprise, and Article 19(1) of the same regulation exempts it from the application of Articles 20 to 28, with a single exception, which it observes and which is provided in Article 44.

CHAPTER IX — ILLEGAL CONTENT AND THE PROTECTION OF CHILDREN

Article 37 — Reporting illegal content

37.1. Content considered illegal, and not merely inappropriate, is reported through any of the routes provided in Chapter III — the reason „Conținut ilegal" (Illegal content) displayed on a post, or the report submitted by email, which contains the four elements provided in Article 15, paragraph 15.3.

37.2. The report provided in paragraph 37.1 is treated as a formal notice, within the meaning of Article 16 of Regulation (EU) 2022/2065.

Article 38 — Informing the authorities

38.1. Pursuant to Article 18 of Regulation (EU) 2022/2065, where it becomes aware of information giving rise to the suspicion that a criminal offence threatening the life or the safety of a person has taken place, is taking place or is likely to take place, the Operator immediately informs the competent authorities in Romania — the Romanian Police or, as the case may be, the prosecutor's office — and makes available to them all the information it holds.

38.2. The informing provided in paragraph 38.1 is not conditional upon the carrying out of an internal verification and does not require the consent of any person.

Article 39 — The protection of children

39.1. Content relating to the sexual abuse or the sexual exploitation of children (CSAE) is prohibited in its entirety within the „to you." Platform — in posts, on profiles and in private messages. No warning is given and there is no circumstance which makes such content acceptable.

39.2. As soon as it becomes aware of such content, the Operator:

39.3. The dedicated reporting channel is the address [email protected], with the subject line „CSAE". Reports submitted through this channel have absolute priority and are handled immediately, and not within the time limit of 24 hours provided in Article 17.

39.4. For the reports provided in paragraph 39.3, the name of their author is not requested and an account is not necessary: for reports concerning such offences, the identification of the person submitting the report does not constitute a condition.

39.5. A „to you." account may be created from the age of 16 years, and the Platform is not intended for children.

CHAPTER X — ABUSIVE USE OF THE REPORTING MECHANISM

Article 40 — The cap on reports

40.1. An account may submit at most 10 new reports per hour, counted together for posts, accounts and conversations.

40.2. The cap provided in paragraph 40.1 constitutes a restriction of the service. Every report sends an email to all the administrators, and the cap keeps functional the channel through which genuine reports reach the Operator.

40.3. Upon the cap being reached, the following message is displayed: „Ai trimis prea multe sesizări într-un timp scurt. Sesizările de până acum sunt înregistrate și ajung la echipa to you; mai încearcă peste puțin timp dacă mai ai ceva de semnalat." (You have sent too many reports in a short time. The reports sent so far are recorded and do reach the to you. team; try again a little later if you have something else to flag.) Reports already submitted are not lost.

Article 41 — Manifestly unfounded reports

41.1. The repeated submission of manifestly unfounded reports, for the purpose of harassing a person or of blocking the moderation activity, constitutes an infringement of this document and attracts the measures provided in Chapter VI, under the same conditions as any other infringement.

41.2. Pressing the same report control more than once does not constitute abusive use and is not counted against the cap provided in Article 40, paragraph 40.1: a second action upon the same target does not record a new report.

CHAPTER XI — CONTACT, LEGAL FRAMEWORK AND FINAL PROVISIONS

Article 42 — The single point of contact

42.1. The Operator designates the address [email protected] as its single point of contact, within the meaning of Articles 11 and 12 of Regulation (EU) 2022/2065, both for the authorities of the Member States, the European Commission and the European Board for Digital Services, and for Users.

42.2. The same address receives reports, appeals and requests concerning personal data. Communication is carried out in Romanian and in English.

42.3. The Operator is established in Romania, a Member State of the European Union, and is under no obligation to designate a legal representative within the meaning of Article 13 of the same regulation.

Article 43 — Micro-enterprise status

43.1. S.C. RODALEX C.S. S.R.L. has the status of a micro-enterprise within the meaning of Recommendation 2003/361/EC.

43.2. Pursuant to Article 19(1) of Regulation (EU) 2022/2065, Articles 20 to 28 do not apply to the Operator — the internal complaint-handling system, out-of-court dispute settlement, trusted flaggers, transparency reporting for online platforms and the others.

43.3. Pursuant to Article 29 of the same regulation, Articles 30 to 32 on the traceability of traders do not apply to the Operator either. The Operator nonetheless requires every Professional to declare their status and verifies their diplomas on its own initiative.

43.4. The transparency reporting provided in Article 15(2) of the same regulation does not apply to the Operator either.

43.5. The exemptions provided in paragraphs 43.2 to 43.4 do not affect the reporting mechanism, the time limits, the statement of reasons for the decision and the route of appeal provided in this document, which remain commitments of the Operator.

Article 44 — The average monthly number of active recipients in the European Union

44.1. The obligation provided in Article 24(3) of Regulation (EU) 2022/2065 is the only one among those provided in Articles 20 to 28 from which micro-enterprises are not exempt. The information is published in this article, in a section accessible to any person, at least once every six months.

44.2. The average monthly number of active recipients of the service in the European Union is under 45 million; the exact figure is published every six months in this article.

44.3. [figure: to be completed at launch]

Article 45 — Related documents

45.1. This document is supplemented by the following documents:

Article 46 — Amendment of this document

46.1. The Operator may amend this document as a result of amendments to the legislation, of the appearance of new functionalities within the application or of the experience gained in the resolution of cases.

46.2. Upon each amendment, the „Last updated" date at the top of the page is updated, as well as the version provided in paragraph 46.4.

46.3. An amendment which restricts the rights of the User — such as the reduction of the period for an appeal — is communicated 30 days before it takes effect, by email or within the application.

46.4. Version 1.0 — 17 September 2026. The first version of this document.

46.5. Communications concerning the rules provided in this document, a report or a decision are sent to the address [email protected].